FAQ's

• How can I contact Campcraft Supply?

You can email us at shopcampcraftsupply@gmail.com where we will be happy to help you with whatever you may need!

• Do you ship worldwide?

Yes

• Where do you ship from?

We primarily ship from the United States for swift delivery. Occasionally, orders may be fulfilled from our facilities in China to ensure product availability and quality. No matter what, your satisfaction remains our top priority throughout the process.

• Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

• What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

• How long will it take to receive my order?

Due to the overwhelming love from our amazing customers, your order might take a bit longer than usual, around 2-4 weeks. We promise it's worth the wait! This extra time allows us to ensure top-notch quality and make sure every detail is just right for you. Thank you for your patience and for being part of our incredible community.

• What if I don't receive my order?

Waiting can be tough, and we appreciate your patience! If, for any reason, your order doesn't reach you within 30 days after it's shipped, we've got your back. You're not just a customer; you're part of our community, and your satisfaction matters. Please reach out to us, and we'll ensure you receive a full refund. Your trust means everything to us, and we're here to make sure your experience with us is nothing short of fantastic..

• Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

• How do I return an item?

Please contact us at shopcampcraftusupply@gmail.com

• What if the item(s) I received are defective/incorrect/damaged?

We sincerely apologize if your recent experience with us fell short of expectations. Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Be sure to include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

• When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact your bank/credit card company. It may take some time before the refund is posted to your account.