WARRANTY POLICY

about campcraft supply

Welcome to our official website. By accessing and making a purchase through this site, you are deemed to have read, understood, and agreed to the following Product Warranty Terms & Conditions:

  1. The warranty is valid for 1 (one) year from the date of purchase.

  2. Attach the purchase receipt as proof for the warranty claim process.

  3. Attach photo and video evidence of the product damage or issue.

  4. If a defect is found in the product as reported by the user, we will first attempt to repair it.

  5. If the repair is unsuccessful, a new product will be sent.

  6. The warranty does not apply if:

    • The unit has been disassembled by the user.
    • The unit is damaged due to impact, being dropped, or similar.
    • The unit is damaged due to damp walls or being submerged in water.
    • The unit is damaged due to an unstable power supply.
    • The unit is damaged by termites, ants, or other insects.
    • The unit is damaged due to incorrect installation.
    • The unit has been exposed to paint or other chemical liquids.

  7. The buyer ships the product to the address from which the purchase was made.

  8. Return shipping costs are borne by the buyer, and shipping costs for the replacement product are borne by the manufacturer.